Equinix operates a 24/7 Network Operations Center that is watching every aspect of the network, its functions, individual customer services, and the systems that support it. All issues and tickets reported will flow through the NOC. You can reach them any time by contacting NOC@equinix.com.
We have NOCs located in each major region that are unified in systems and support methods:
- AMER (Silicon Valley)
- EMEA (London)
- APAC (Singapore)
The NOC can answer any questions you have, can view configurations directly and can also perform some functions on your behalf (see the next section of this document for making changes).
The NOC has multiple network management systems to support devices and software. The network devices making up our ecosystem send traps and other alerts or notifications when a fault happens and they display to our Network Operation Center immediately. We poll all devices and interfaces every five minutes for reachability and metrics. Customers also receive automated emails when their port on the Equinix platform goes down.
We monitor such things as:
- CPU utilization per device
- Memory per device
- Every Interface on every device—up/down status and performance quality
- Temperature thresholds
- CPU and memory thresholds
- Customer interfaces, trunk interfaces and BGP sessions
- Failovers, known maintenance or outages
We also monitor our backbone trunks, typically at a 50% threshold. We also do latency and jitter monitoring. A strict set of rules governs when we will begin the process of capacity augment internally.
Our Equinix regional NOCs receive alerts for all of the above issues, whether a customer has reported something or not, and the NOC begins fault isolation immediately.
We also have a security team outside of network operations that perform security monitoring and analysis of both network devices and the systems and software that support the ecosystem. They are constantly checking log files and records, and running specialized tools that detect possible risks.