To delete connections that have been provisioned, go to the "Connections" tab and expand on the connection you would like to delete. Click “Delete."
A message box appears to re-confirm your delete action in case you clicked the button by mistake. The message box also reminds you that there may be additional steps required at the seller (CSP) portal before the full service is terminated.
Note: Both seller CSPs and Equinix internal administrators may delete connections if a customer has not paid its bill or has discontinued its services. When the deletion occurs, a email notification is sent to both the buyer and the seller CSP contacts which were set up on CXP.
Approve deleted private connection
When you delete a private connection, both organizations must approve the deleted status. After the first organization deletes a private connection, the second organization must go to "Connections" > "Pending"
Use the gray arrow to expand the connection details. Click "Approve Deletion"
Note: Once the second organization approves the deletion request, the Layer 2 private connection will be visible under “Deleted Layer 2 Connections.”
If the CSP requires redundancy to be associated with the same unique authorization key, remember to delete both connections to completely remove the service. The deletion is performed end-to-end in less than 5 minutes if the seller has completed API integration with ECX. Otherwise, the seller will be notified by email that there is a pending delete request. The seller will then come to Equinix Cloud Exchange Portal to manually confirm the deletion. While you are waiting for the seller to confirm the deletion, you will see VC state as “Pending Delete.” The provisioning state in the Connections tab will change to “Deleted” after the seller confirms.
Note: Billing automatically stops for ECX connections at the timestamp when the Delete Connection request is submitted correctly on Equinix Cloud Exchange Portal. The billing stop does not wait until the seller (CSP) confirms the deletion.